Shipping policy

Last updated: 17 September 2026.

1. Destinations and delivery costs

The available destinations and shipping options are shown when you enter your delivery address. Before confirming your order, you will see the total price, including shipping costs and applicable taxes. If no delivery option is available for a destination, that destination is not considered available for that order.

Free shipping promotions apply in accordance with the conditions advertised for the purchase. Where free shipping applies, the shipping cost must be shown as zero before you pay. If there is any discrepancy between the promotion and the checkout, please contact us to resolve it before confirming.

2. Order processing and delivery time

Order processing begins once the order and payment have been confirmed according to the chosen payment method. The applicable delivery time is the one communicated at the time of purchase. Unless another period has been agreed, delivery will be made without undue delay and no later than 30 calendar days from the conclusion of the contract.

If there is a stock or transport issue, we will inform you and arrange a solution. In the event of a delay, you may exercise your statutory rights, including termination of the contract where applicable. No general exemption from liability applies simply because a carrier is involved.

3. Tracking and deliveries

Shipping and tracking information will be provided when available. You can view your orders in your account or contact us. If an order is sent in several parcels, you will be informed of the corresponding shipments.

Please check your address before confirming. If you need to correct it, let us know as soon as possible. Any additional cost that legally applies will be explained before a new shipment is agreed; no automatic penalty will be imposed.

4. Risk during transport

In sales to consumers, the risk of loss or damage passes when you, or a person you designate other than the carrier, take physical possession of the goods. The statutory exception applies if you arrange your own carrier not proposed by ZONLIDOOG.

5. Damaged, lost or incorrect items

If you notice any damage or a missing item, contact us as soon as possible. Photographs of the packaging and the product can help us deal with it. There is no 24-hour deadline after which your rights expire, and an order is not deemed conforming simply because no issue was reported within that time.

6. Returns

Return periods, the model withdrawal form, conditions and refunds are explained in the returns and withdrawal policy. This shipping policy does not alter those rights.

For questions, issues or complaints, email info@zonlidoog.es, message us on WhatsApp at +34 930 49 48 20 (WhatsApp: messages only, no calls) or use the contact form. If your enquiry concerns a purchase, please include the order number.

See also: Legal notice · Terms of purchase · Returns and withdrawal · Shipping · Privacy and cookies.