How we handle customer reviews
At ZONLIDOOG we want the reviews on our website to be useful and reliable. That is why we apply these rules to every review we publish.
Who can leave a review
Only customers who have bought the product on zonlidoog.es can leave a review. To submit a review you must log in with the account used for the purchase, and only products from that account’s orders are shown. Customer reviews carry the “Verified purchase” badge.
How we check them
We check every review before it is published. We publish both positive and negative reviews. We only remove or decline to publish reviews that:
- Contain offensive or discriminatory language, or threats.
- Include third parties’ personal data (phone numbers, addresses, email addresses).
- Include advertising, links or spam.
- Are not about the product (for example, only about delivery, which we handle through a separate channel).
We do not offer discounts, gifts or any other compensation in exchange for reviews.
Average rating
The average rating and number of reviews for each product are calculated only from verified-purchase reviews of that product.
Team recommendations
Some products include a “Team recommendation”. It is written by ZONLIDOOG, clearly labelled as such and does not count towards the average rating.
Replies
We may reply publicly to any review. The reply appears below the review, signed by ZONLIDOOG.
Contact
If you think a review breaks these rules or you want to remove your own, email us at info@zonlidoog.es.